Privacy Policy

1. Introduction

EyeKandy Co. ("we", "us", "our") is committed to protecting the privacy of our clients, website visitors, and anyone who engages with our services. This Privacy Policy explains what personal information we collect, how we use it, and the rights you have in relation to your data. This policy is governed by Namibian law.

2. Information We Collect

We may collect the following types of information:

• Contact information: Name, email address, phone number
• Business information: Brand name, business type, social media handles
• Project information: Creative briefs, service requirements, budget details
• Communication records: Emails, messages, and correspondence related to projects
• Payment information: Transaction references (we do not store full card details)
• Media files: Photos, videos, and creative assets provided for project work
• Usage data: Basic website analytics (pages visited, general location, device type)

3. How We Use Your Information

We use your information to:

• Provide, manage, and deliver our creative services
• Communicate with you about your project and our services
• Process bookings and payments
• Send project updates, invoices, and deliverables
• Improve our services and website experience
• Maintain accurate business records
• Comply with legal obligations

We will not sell, rent, or trade your personal information to any third party for marketing purposes.

4. Media & Visual Content

Where we produce photos, videos, or other visual content featuring identifiable individuals, we obtain appropriate consent as part of our project agreement. Clients are responsible for ensuring that all subjects photographed or filmed have provided the necessary consent and are aware that the work may be used for promotional purposes by EyeKandy Co. unless a written confidentiality agreement is in place.

5. Data Sharing

We may share your information with trusted service providers who assist us in operating our business (such as cloud storage services, communication tools, and payment processors). These third parties are required to maintain the confidentiality of your information and use it only for the purposes we specify.

We may disclose your information if required to do so by law or in response to valid legal processes.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Client project records are typically retained for a period of 3 years following project completion. After this period, data is securely deleted.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All digital files are stored on secured platforms with access controls.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to our legal obligations)
• Withdraw consent for marketing communications at any time
• Lodge a complaint if you believe your privacy rights have been violated

To exercise any of these rights, please contact us at Eyekandy.co@yahoo.com.

9. Cookies & Website Analytics

Our website may use basic analytics tools to understand how visitors interact with our site. This data is aggregated and anonymised. We do not use tracking cookies for advertising purposes.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact

For privacy-related inquiries, please contact: Eyekandy.co@yahoo.com
EyeKandy Co., Swakopmund, Namibia